Refund policy

Right of withdrawal (EU consumers)

If you are a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. Because the products in this shop are pre-orders, the period only starts once the goods have actually been delivered to you – not when you place the order.

To exercise your right of withdrawal, you must inform us – Spreemerch UG (haftungsbeschränkt), Brunsbütteler Damm 116–118, 13581 Berlin, Germany, e-mail info@spreemerch.com, phone +49 30 33001630 – of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):
To Spreemerch UG (haftungsbeschränkt), Brunsbütteler Damm 116–118, 13581 Berlin, Germany, info@spreemerch.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) — Ordered on (*)/received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is notified on paper) — Date
(*) Delete as appropriate.

Our 30-day return policy

In addition to the statutory right of withdrawal, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it – unworn, unused, with tags and in its original packaging. You will also need the receipt or another proof of purchase.

To start a return, contact us at info@spreemerch.com. Please note that returns must be sent to the following address: Spreeprint Merchandise GmbH & Co. KG, Brunsbütteler Damm 116–118, 13581 Berlin, Germany.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@spreemerch.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned under the 30-day policy, such as custom products (special orders or personalised items). Unfortunately, we cannot accept returns on sale items or gift cards under the 30-day policy. Please get in touch if you have questions or concerns about your specific item. Your statutory rights remain unaffected.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item – subject to availability, as this is a limited pre-order collection.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@spreemerch.com.